CVS Caremark to be Prescription Benefits Manager for NYC Transit on June 1

On Saturday, June 1, CVS Caremark will become the new prescription benefits manager for the NYC Transit prescription plans. Although the manager is changing, our benefits remain the same. Starting Saturday, new prescriptions and refills on existing prescriptions will be covered by CVS Caremark or, for Medicare-aged retirees enrolled in SilverScript, by SilverScript. Mail order refills must be ordered from the CVS Caremark mail order pharmacy, not from the Express Scripts mail order pharmacy. CVS Caremark mailed out ID cards for both the CVS Caremark and SilverScript plans on May 22-24. They were sent to members’ addresses on record with the MTA BSC.  The cards were supposed to arrive by May 31.

The next time you go to the pharmacy to pick up a prescription you will need to show your new CVS Caremark or SilverScript ID card. The next time you get a prescription for a mail order maintenance drug your doctor will need to know that you are using the CVS Caremark mail order pharmacy. If you have not received your new ID card: First make sure the BSC has your address right. Call the BSC at 646-376-0123 or go online to the My MTA portal to check. Next call customer care: at SilverScript if you are enrolled in SilverScript, or else at CVS Caremark.

SilverScript customer care: 855-212-0921 (24/7)
CVS Caremark customer care: 855-296-7683 (24/7)

Alternatively, you can get an image of your card right away. Download the CVS Caremark app to your mobile device and register on the app. The app will show an image of your ID card. The app is available on the Apple App Store and on Google Play. If any problem with your prescription benefits does not get fixed promptly, contact TWU Local 100 Member Services: 347-643-8060.